Return & Refund Policy – MYDIS Shop


Return & Refund Policy

RETURN POLICY

Last updated June 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@iwatergroup.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

International Water Solutions - MYDIS

Attn: Returns

International Water Solutions Limited

Unit 1A Bates Industrial Estate

Church Road

Romford / Essex, RM3 0HU

UNITED KINGDOM

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS   

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

     ●     Item(s) must be unopened  

     ●     Full pack must be returned (i.e. a pack of 5 must be returned in it's entirety)

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: sales@mydis.com.